I have been a relatively happy user of Bell Canada’s Sympatico Hi-speed DSL service for the past 3 years. I’ve even changed addresses multiple times, with no ill-effects. And the speed (which is the most important thing to me) has always been a respectable 1-2 MBps. Plus, the included email address and personal webspace were a great addition to the package. So when I was offered $10 off if I signed a year contract, as well as 2 GB email space if I took MSN Premium with it, I thought “hey, why not, Sympatico has never done me wrong before?”.
And thats where the problems began.
Now, my Hi-speed remains untouched (Thank God), although I’m watching to see if that gets befouled as well. Howver, my email address, which has become the best way of communicating with me, is now completely snarled up in the serpentine mess of servers, protocols and robotic henchmen that make up MSN premium service. Premium must be the latest euphimism for sh**ty. (Excuse me, I don’t know where that came from, it must be extreme Touret’s!).
The first hint of problem appeared a week after I signed up for the MSN Premium service (in an email from Sympatico, no less). Now I (used to) view my sympatico email in Outlook, downloaded via POP3. Well, since Monday, I don’t. I’m told by Outlook that my password is wrong….I guess MSN changed it for me (!). Well, no problem, I’ll call the Sympatico technical support line, they should be able to sort me out?
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